The inspector had used only a sample of testing to find the eight rejected cases but had no way of tracking where they had gone shows a lack of in-process controls and a lack of product tractability. Product Design and Packaging The design of the can is special for the Greasex product the marketing research designed the can with a contoured shape setting it as distinguishable against Hank kolb case study essay competitors.
The design was pressed into manufacturing without testing the effect of the contour, shows a lack of testing processes and that they put schedule over quality and safety. The Company needs to define clearly quality mission and objectives of the company and implement a quality culture initiative and increase productivity.
The operator was not around when the Quality Control manager did the testing demonstrates inspections that are after the fact with out in-process controls or feedback loops. Plant Maintenance The equipment used for the Greasex was not originally designed for this type of lower viscosity; special filing heads were created Hank kolb case study essay order to run the product on the machine.
Address safety issue of high pressure cans. Even though they have recently appointed Hank Kolb to oversee their quality program, which is a move in the right direction, there is many other problems affiliated with quality control.
Quality is viewed as a secondary added value, which is seen as obstacle and impediment to doing their job. Shows a poor quality attitude and the schedule is more important. This shows a lack of product tractability, lack of quality maintenance records of the equipment so improvements can be made.
The purchasing agent was going to address this with the sales representative during his next visit. General and senior management lacks the policies and visible support of a quality philosophy such as following ISO Quality System. It also leads to a lack of product tractability, quality maintenance records of the equipment so improvement or stabilization data is not available.
The fact he was nowhere to be found when Mac was testing the high pressure cans should be addressed also. Kolb needs to establish a preventive maintenance schedule for the equipment to prevent future run offs. More Essay Examples on Management Rubric Personnel had stated that the operator had just be transferred in without any formal training and the on-the-job training was by an unqualified person shows proper training is not viewed as a prerequisite to start a job which leads to unqualified people performing processes.
There needs to be a sense of urgency from the purchasing agents to fix the problem rather than just waiting until the next time the supplier came in. He thinks Simmons deserves a promotion to a shift supervisor because he is the best foremen on the floor, because he gets production out, but Kolb will need to evaluate the work before the promotion papers are signed.
Designs are made on hunches — there is no decisions based on facts and data. In short, the root cause of the problem is the management. Kolb had a hunch what the problem might be but the designer did not feel that should be a problem, demonstrates that designs are made on hunches there is no decisions based on facts and data.
Proper training is not viewed as a prerequisite to start a job which leads to unqualified people performing processes. These symptoms also create an entire host of other problems. These problems, as stated in the case study, include: The Manufacturing Manager The manufacturing manager was under pressure for cost improvements and reduced delivery times.
The defective plastic nozzle heads for the Greasex can need to be resolved and better ordering and purchasing procedures established. Establish immediate training in quality practices and communicate to their employees their quality philosophy creating new ttitude and the quality challenge.
Marketing drove the design and the cans were not designed for manufacturing also shows up as a poor attitude about quality and a lack of good design processes.
Purchasing The plastic nozzles were a rush order, the heads had burrs on the inside rim and they just increased the application pressure to make them fit.
Last, the fact that Hank was sent down to this plant without any real visible support and was viewed as just another director without any further directions shows a lack of senior management support for a quality philosophy.
It also shows a poor attitude about quality and that quality is viewed as add on, is inspected in, and is impedance to doing their job.
The marketing The introduction of Greasex was rushed to market even if the product was still a bit off-spec, because it was better to have it on the shelf than not there at all.
Hank should engage senior management to provide visible support for a quality philosophy that will change the attitudes across the company. It also shows up as a poor attitude about quality. Start an awareness campaign that will allow people to understand the cost of poor quality and the value of good quality processes as part of this management support.
And finally put on hold the promotion of Simmons. Their solution to deal with the suppler of the substandard parts was to talk with the sales person the next time they came in shows a lack of good purchasing processes.
The operator of the filling machine needs to have a formal training on the machine so he is doing the job right every time. The warning signs are evidence in a number of occurrences such as putting schedule and market share above quality and safety. This shows that schedule and market share above quality and safety.Free Essays on Hank Kolb Case Study.
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1.) The character type that best describes Hank is oral personality according to Freudian theory. 2.) this essay presents a case study of Glastonbury Festival, which has a years history, and now Glastonbury Festival is one of the largest greenfield festival in the world.
A Quality System for Hank Kolb: free Management sample to help you write excellent academic papers for high school, college, and university. Check Out Our A Quality System for Hank Kolb Essay. In the case of Kolb's company many problems can be raised as to why the plastic nozzle is changed every two months, why the design was.
Essay on Hank Kolb Case. Case Study of the Causes of Problems in the Greasex Line of a Company and the Possible Quality Improvement Steps In the high-technology sector, the Greasex line is specialized in manufacturing solvents packed in cans for degreasing.
Hank Kolb Case Study Analysis. As the newly hired director of quality, the first step in identifying the quality issues within the plan t is to understand the basic root cause of the problem - Hank Kolb Case Study Analysis introduction.
The general manager, Morgenthal, has already mentioned lack of quality attitude in the plant and the on-going problems.
Hank Kolb Case Study In the technologey sector, the Grreasex line is speccialized in manufactureing solvents packed in cans for degreassing.
The comppany, like most businesses had exaperienced some trouble over the years. Essay about Hank Kolb Case Study Analysis Hank Kolb, Director of Quality assurance Case Study xxxxxxxxxx February 28, As the newly hired director of quality, the first step in identifying the quality issues within the plan .Download